Returns

RETURN POLICY

Our policy lasts 14 days. If 14 days have gone by since the date of delivery, unfortunately we can’t offer you a refund or exchange.

 

REQUIREMENTS:

1. Once you want to return a product, please send us a return/exchange request to info@cuteja.com including the following details:

  • Your order number
  • SKU number of the product which you need to return or exchange
  • Evidence picture/video showing the problem/defect 

 

2. To be eligible for a return, your item must be in its original condition – unwashed, unused and undamaged. It also need to be in the original packaging with all the original labels. If not, the buyer will be responsible for all incurred fees and no refund will be issued.

 

RETURN SHIPPING:

Please use registered mails with online delivery tracking number for returns. If the returned order could not be tracked during transit, a safe reception could not be guaranteed by us. We hope for your understanding on this.

In the following cases, you’ll be responsible for paying the shipping costs for returning your item. 

  • Incorrect order:

    If you ordered a wrong product or an incorrect size, you need to pay for the shipping fee both ways (to and from our warehouse) if you want a replacement. If you choose refund, we will refund the original product price.

    • Unwanted item:

      If you no longer want the item, please contact us within 7 days of receiving the product for a return. 

       

      REFUNDS:

      Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

      If you are approved, the refund will be issued to the original payment method within 1 week.

      All shipping costs of the original order are non-refundable.

       

      NON-RETURNABLE ITEMS:

      Several types of goods are exempt from being returned:

      1. Swimwear, bodysuits, lingerie & sleepwear, earrings and body piercings
      2. Health and personal care items
      3. Sanitary goods
      4. Final sale items
      Someone purched a10 minutes ago from London, Great Britain
      Someone purched a11 minutes ago from Amsterdam, Netherlands
      Someone purched a12 minutes ago from Berlin, Germany
      Someone purched a13 minutes ago from Rome, Italy
      Someone purched a14 minutes ago from New York, USA
      Someone purched a15 minutes ago from Moscow, Russian
      Someone purched a16 minutes ago from London, Great Britain
      Someone purched a17 minutes ago from Amsterdam, Netherlands
      Someone purched a18 minutes ago from Berlin, Germany
      Someone purched a19 minutes ago from Rome, Italy
      Someone purched a2 minutes ago from New York, USA
      Someone purched a3 minutes ago from Moscow, Russian
      Someone purched a4 minutes ago from London, Great Britain
      Someone purched a5 minutes ago from Amsterdam, Netherlands
      Someone purched a6 minutes ago from Berlin, Germany
      Someone purched a7 minutes ago from Rome, Italy
      Someone purched a8 minutes ago from New York, USA
      Someone purched a9 minutes ago from Moscow, Russian
      Someone purched a10 minutes ago from London, Great Britain
      Someone purched a11 minutes ago from Amsterdam, Netherlands

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